How can we help?
Customer Care: support@longevitylifeacademy.com · Call us (USA): +1-888-230-5110
This inbox is monitored by the Longevity Life Academy Customer Care team, part of eTeacher Group. Write to us and we will respond to you shortly, within one business day.
1. Contact us
- Email (all requests): support@longevitylifeacademy.com
- Phone (US, toll-free): +1-888-230-5110
- Response time: within one business day. Every message is read and answered by a member of the Customer Care team.
- Privacy requests: Privacy@eteachergroup.com (see our Privacy Policy).
When you write to us, include the email address you registered with and, if relevant, your order number or the course or session date. That lets us answer in one reply.
2. The Longevity Life Academy app
Signing in
The app uses email-based sign-in and may offer Sign in with Apple or Google. If you did not receive a sign-in email, check your spam folder and confirm you are using the address you registered with. If it still does not arrive, email us and we will reset it.
Apple Health and Health Connect
Sharing health data with the app is optional. You grant or revoke permissions in your device settings (iOS: Settings → Health → Data Access & Devices; Android: Health Connect → App permissions). Revoking permissions stops new data from being shared; it does not delete data already provided. To delete it, see the next section.
Deleting your account and data
Email support@longevitylifeacademy.com from your registered address with the subject "Delete my account". We confirm the request, close the account and delete the personal and Health and Wellness Data associated with it, except where we are required by law to keep records (for example invoices). We confirm completion by email. The rights available to you, and how we handle them, are described in sections 11 to 14 of the Privacy Policy.
Bugs and crashes
Tell us the device model, operating system version, app version and what you were doing when it happened. A screenshot helps.
3. Courses and live sessions
Zoom access
Your Zoom link and calendar invitation are sent to your registered email after enrollment and again before the session. If you cannot find them, email us at least two hours before the session starts and we will resend them.
Recordings
Where a program includes recordings, the link is emailed after the session. Recordings are for enrolled students only and are not to be shared or reposted.
Changing a session or program
To move to another date, change your plan or update your details, email us with your current booking and the change you want. We confirm every change in writing.
Payments and receipts
Payments are processed in US Dollars. A receipt is emailed automatically after each payment; if you need an invoice in another name or format, email us.
4. Cancellations and refunds
14-day full refund. Enrollments, including the Live Masterclass (Standard and VIP) and The Longevity Blueprint, are fully refundable within 14 days from the registration date.
After 14 days, course fees are non-refundable except as expressly described in your enrollment agreement or as required by applicable law.
To cancel, email support@longevitylifeacademy.com from your registered address with your full name and the program or session date you selected. Refunds are returned to the original payment method; allow 5 to 10 business days for your bank or card issuer to show it.
5. Accessibility
If any part of our websites, app or sessions is difficult for you to use, tell us and we will provide the material in an alternative format where we can.
6. Legal and company information
Longevity Life Academy is a brand operated by eTeacher Ltd., 8 Ahliav Street, Ramat Gan, Israel 5252261. US office: eTeacher Inc., New York. EU representative: RF Privacy Minders Ltd., 33 Konstantinou Paleologou, The Square, 2nd Floor, CY-6036 Larnaca, Cyprus, info@privacyminders.com.
Longevity Life Academy is an educational and wellness service. It is not a medical service and does not diagnose, treat, cure or prevent any disease. Consult your physician before changing your diet, exercise or supplements.